Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Additionally, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds are given:
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you when your refund is approved or rejected.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
If you still haven’t received a refund, please check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at refund@europamart.eu
Only regular priced items can be refunded. These items cannot be refunded.
We only replace items if they are defective or damaged.